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COVID-19 Response

Safety is one of the core values of KidsCanSwim.  During our COVID-19 closure, we have put countless hours into developing an operations protocol tailored to the parameters and limitations the virus response has necessitated. Our appointed COVID-19 safety and implementation officer has consulted with specialists to optimize the KidsCanSwim experience and reduce the chance for viral transmission.

Pools Are Open!

As of June 08, Premier Doug Ford and the Ontario Government announced that pools would be opening to the majority of Ontarians including the Ottawa region on 12 June. While we are incredibly excited to get back in the water, this re-opening has come with restrictions, most importantly that physical distancing be maintained throughout the facility and in the pool by:

  • Reducing resting areas and pool capacity.
  • Limiting and distancing pool-side seating.
  • Providing timed entry (e.g., appointment only).
  • Disinfecting equipment between uses.
  • Ensuring swimming lessons are in line with physical distancing measures. For example, only other household members can assist swimmers with physical contact.

The most notable restriction provided by the government was that we are not allowed to provide any physical corrections to swimmers despite this being a valuable teaching tool. Therefore, to facilitate physical corrections ALL swimmers must be accompanied by a parent or guardian when taking swimming lessons. We remain optimistic that we can resume teaching our excellent curriculum the way it was meant to be in the near future when it is deemed safe to so!

To read the full document outlining the government’s plan for Stage 2 of Re-Opening including pools, click here.

Our COVID-19 Response Measures

We take these new regulations and restrictions seriously. The safety and comfort of our guests is always our top priority. As such, below is an outline of the measures being taken to increase the safety of guests.

  • Clear instructions and signage to help guests navigate through the centre including a guided tour video of what you can expect during your visit
  • Increased regular cleaning with a COVID-19 specific disinfection protocol which is built in to our operating schedule
  • Staggered lesson start times to reduce the amount of people in an area at any given time
  • Physical distancing protocols for aquatic educators and other team members when interacting with guests. This includes PPE for all team members on shift.
  • Changed lesson offerings to include private and same-household semi-private lessons while also reducing the number of teaching spaces available in order to provide the required 2m of social distance.

For those who would like more information, our entire Covid-19 protocol and parent playbook are available below.

COVID-19 Operations Protocol
Parent Playbook for COVID-19 Re-opening

Personal Protective Equipment Policy

Team Members

All team members must wear face shields when in the KidsCanSwim centre (both in-water and in the facility). This includes, but is not limited, to Aquatic Educators, Front Desk Coordinators, and On-Deck Supervisors.

Swimmers and Guardians

Guests (both swimmers and guardians) must wear a face mask when in the centre except for when they are in the water. Guests will be asked to take their mask off in the water because:

  • The Aquatic Educator will be wearing a face shield and will be at a distance of 2 meters from swimmers. In accordance with physical distancing measures other guests will be at a distance of 2 meters or more away from each other.
  • The CDC has stated that “There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, or water playgrounds.”

Guests must bring their own masks to wear upon entering our centre. KidsCanSwim has the right to refuse access to guests who do not bring a mask to their lesson.

It is not recommended for children under the age of 2 to wear a mask, according to the Centre for Disease Control.

Existing Customers with Makeup Lessons

On March 16th, 2020 we closed our swimming pool as a result of the COVID-19 pandemic. Due to this unexpected closure and to be fair to our KCS families, we had provided them with extended makeup tokens for their unused swimming lessons in the last two weeks of March. Given that we are now reopening with reduced programming, we want to go the extra mile to ensure that your kids can get back in to the water as quickly as possible.  As such, we have amended our regular makeup policy as follows:

  • Your makeup tokens (valued at $25.00 + HST per token) can be converted into a private lesson at a rate of two tokens to one private lesson (valued at $55.00 +HST). Please note that these Make Up private lessons can only be booked on our Makeup Swim days. In order to offer flexible time during these Make Up Swim days, we will be providing 48 Makeup Swim spaces every week on alternating Wednesdays (July 8th onwards) and Fridays (July 17th onwards) from 8am to 4pm. Please log in to the customer portal to book your makeup!


  • Your makeup tokens will be held until we resume our regular group lessons. Once we resume our group lessons, your make up tokens will be valid for 6 months and can be used for lessons even if you are not a monthly active swimmer with KidsCanSwim.

Our new private and semi-private lesson offerings will not include make-up lessons.

Free Trials

As our private lessons have one Aquatic Educator dedicated to you and your child, we are unable to provide free trials for private or semi-private lessons.

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