Parent Portal How To Videos - Kids Can Swim Kanata
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How To Use the KCS Parent Portal

We want to empower our KCS parents to make managing swimming lessons as simple and easy as possible. Through our parent portal, you can register for classes, transfer your enrollment to a different time or day, add yourself to a waitlist, book a makeup class and so much more!

How To Create A Parent Portal Account

Registration for our classes begins by creating an account on our parent portal. To create an account, watch this how-to video below then click on the parent portal button.

Create a Parent Portal Account

For information on our pricing or the current lesson offered, please click here.

How to Enrol For Classes

Your first step in finding a class is deciding what kind of class you are looking for.  We have the below programs available:

  • Low-ratio Group Kids classes for kids 3 to 13 years old;
  • Low-ratio Babies Group Classes for babies 3 to 30 months old.

Next, you’ll need to decide which class level to register for. To do so, use the KCS Find My Level tools at this link.

To see exactly how to find a class and register through our online parent portal, please watch the video below.

How To Change My Class Time/Date or Register for a New Level

Need to change your class time or date? Has your child moved up a level and needs to register for a new class? Watch the below video to see how to transfer your enrollment through our parent portal.

How to Go on a Waitlist for a Class

If all the classes in your desired program or date/time are full, you can go on a waitlist for those classes. Once a space becomes available in that class, one of our team members will be in touch.

For a step by step guide on how to add your child to a waitlist through our parent portal, please watch the video below.

How to Book a Makeup Class

As a registered guest at KidsCanSwim, we understand that life happens, especially during these extraordinary times. For that reason, each registered swimmer in our low-ratio classes is entitled to one (1) make-up lesson per month (do not carry over) if they have missed a class for any reason.

Please watch the below tutorial for how to book a makeup class on our parent portal.

How to Record a Future Absence

For any future absences, the ideal process is to login to your parent portal account, record your absence. This will make a space in a class for others who may be looking to schedule a make-up the day of your absence.

Please watch the below tutorial for how to book a makeup class on our parent portal.

How To Cancel My Enrollment

If you would like to cancel your lessons, you simply need to do so before the 25th of the month. Click the below link to see how you can cancel your enrollment through our parent portal.

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